Contact information

Contact Policy

Thank you for reaching out to The Merry Studio. We value thoughtful communication and aim to respond promptly to all inquiries.

Response Time

All messages will be responded to within 1–3 business days (excluding weekends and holidays).

Order Inquiries

When contacting us about an existing order, please include:

• Your full name

• Order number

• A brief description of your question or concern

This allows us to assist you efficiently.

Custom & Preservation Consultations

For custom or preservation inquiries, please provide as much detail as possible, including:

• Event type (wedding, memorial, baby shower, etc.)

• Desired timeline

• Photos or descriptions of materials (if applicable)

Consultation responses may take slightly longer due to the personalized nature of these services.

Damaged Items

If your item arrives damaged, please contact us within 5 days of delivery and include clear photographs of:

• The damaged item

• The packaging

• The shipping label

Claims submitted after this timeframe may not be eligible for review.

Respectful Communication

We are committed to providing professional and courteous service and kindly ask the same in return. Harassment, abusive language, or inappropriate behavior will not be tolerated.

For all inquiries, please contact us at: themerrystudio.co@gmail.com